One:
To increase bookings you must improve the quality of your customer journey end to end.

Results:
• Increase direct bookings and revenue
• Control of flow and value of each sale
• Reduce cart abandonment
• Increase personalisation and interactions while increasing automation to save time
• Remove friction with customer & staff interactions
• Retain loyal customers (8x cheaper than finding a new one)
• Remove reliance on discounting (devaluing your offer)

Two:
To increase spend you must improve the quality of your customer experience.

Results:
• Be more authentic and do things your way
• Attract a more aligned audience
• Balanced bookings throughout season
• Increase margins with better quality service and products
• Increase sales of easy packages & bundles and add ons with no proportional labour cost
• Give customers what they want without changing your model
• Increase up-selling without reliance on full model F&B
• Improve staff confidence in sales, engagement and performance

Three:
To increase awareness you must improve the quality of your customer conversation.

Results:
• Save time on social media
• Increase reputation with media without giving it all away
• Consistent brand voice and values no matter which point of contact for guest
• Control flow and interactions with guests making them easier to manage
• Increase engagement
• Optimise marketing channels
• Build stronger buyer lists
• Increase volume of positive reviews
• Increase customer to customer referrals without any discounting

 

Let me help you get back to the business you love